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Terms of Use

1. Use of the Website

You must be at least 18 years old to use our Site. By using the Site, you represent and warrant that you are legally capable of entering into a binding contract. You agree to use the Site only for lawful purposes and in accordance with these Terms.

2. Products and Orders

2.1 Product Availability

We strive to ensure accurate stock levels, but availability is not guaranteed. We reserve the right to modify or discontinue products at any time.

2.2 Pricing & Payment

All prices are listed in U.S. dollars and are subject to change. We accept major credit/debit cards and other payment methods as displayed at checkout. Payment must be completed before an order is processed.

2.3 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.


3. Shipping and Delivery

We offer fast, free shipping on eligible orders. Estimated delivery times are provided at checkout. We are not responsible for delays caused by shipping carriers, weather, or unforeseen circumstances.


4. Returns and Refunds

We accept returns within [Insert Return Period] days of delivery, provided items are unused and in original packaging. To initiate a return, contact us at support@toolworks.com. Refunds will be issued to the original payment method.


5. Warranty and Liability

Products may be covered by a manufacturer’s warranty. We make no warranties beyond those expressly stated. We are not liable for damages resulting from misuse, unauthorized modifications, or improper installation.


6. Intellectual Property

All content on the Site, including text, images, logos, and product descriptions, is the property of Tool Works or its licensors and is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.


7. Limitation of Liability

To the fullest extent permitted by law, Tool Works is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products. Our total liability shall not exceed the total amount paid for the product in dispute.


8. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.


9. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert State], without regard to conflict of law principles. Any disputes shall be resolved through arbitration in [Insert State], unless otherwise required by law.


10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated Terms.


11. Contact Us

For any questions or concerns, contact us at support@toolworks.com.


By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Privacy Policy

1. Information We Collect

We collect the following types of personal data when you use our website:

  • Identity Data (e.g., name, username, customer ID)

  • Contact Data (e.g., email address, phone number, shipping/billing address)

  • Payment Data (e.g., credit/debit card details, transaction details)

  • Technical Data (e.g., IP address, browser type, operating system)

  • Usage Data (e.g., browsing behavior, pages visited, time spent on site)

  • Marketing & Communication Data (e.g., preferences for receiving marketing materials)


2. How We Collect Your Data

We collect personal data in the following ways:

  • When you register an account or make a purchase

  • When you contact us via email or customer support

  • When you subscribe to our newsletter or marketing communications

  • Through cookies and tracking technologies


3. How We Use Your Data

We process your personal data for the following purposes:

  • To process and fulfill your orders

  • To provide customer support and respond to inquiries

  • To improve our website and user experience

  • To send promotional and marketing communications (with your consent)

  • To comply with legal and regulatory obligations


4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contractual necessity (e.g., processing orders, providing services)

  • Legitimate interests (e.g., fraud prevention, improving services)

  • Consent (e.g., marketing emails, cookies)

  • Legal compliance (e.g., tax and regulatory requirements)


5. Data Sharing and Transfers

We do not sell or rent your personal data. However, we may share your data with:

  • Service providers (e.g., payment processors, shipping companies)

  • Legal authorities (if required by law or to protect our rights)

  • Third-party analytics and advertising partners (with your consent)

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.


6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.


7. Your Rights Under GDPR

As an EU data subject, you have the following rights:

  • Access – Request a copy of your personal data

  • Rectification – Correct inaccurate or incomplete data

  • Erasure – Request deletion of your personal data (“right to be forgotten”)

  • Restriction – Limit processing under certain conditions

  • Data Portability – Receive your data in a structured format

  • Objection – Object to processing based on legitimate interests

  • Withdraw Consent – If processing is based on consent

To exercise these rights, contact us at support@toolworks.com.


8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.


9. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our site constitutes acceptance of the updated terms.


11. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:

Tool Works
Topline Retail & Distribution
Email: support@toolworks.com